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Hardware Field Service Engineer
Position: Location: Salary: Type:
Hardware Field Service Engineer France Competitive Permanent

Candidates are to be based in the Paris or Metz region.

The Field Service Engineer is the primary contact for company customer service and repair needs ensuring the companies customers’ equipment always operates efficiently. Each FSE operates in a designated field service territory in France (and Luxembourg).

Travel is estimated at 60% - 70%, with 2-3 customer site visits each week.

Responsibilities:

- Troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on all designated company equipment according to instructions and company guidelines.

- Troubleshoot, diagnose, and repair all designated company equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines.

- Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.

- Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.

- Examine difficult customer issues, diagnose, and resolve the issues and meet established FSR levels.

- Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to company procedures.

- Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.

- High level of professional communication with direct team, customers, management, sales, and other technical support.

Role Requirements:

- HS Degree or Equivalent Preferred: Associates degree, technical /vocational training or experience with electronics and related experience.

- Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.

- Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.

- Sound knowledge of and professional technical experience with micro-computers/PC based systems.

- Sound computer usage and debugging skills.

- Fundamental knowledge of delivery system networks and networking techniques.

- Performs routine maintenance, including major STBs.

- Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.

- Fluent French & language skills, both written and spoken. Good command of English language

- Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

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