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Implementation Specialist
Position: Location: Salary: Type:
Implementation Specialist Central Asia Competitive Permanent

Candidates must be based in the APAC area and speak English.

Major Responsibilities/Functions:

  • Implementation of quality assurance across varying degrees of network topology and operating systems.
  • Remote support for configuration and verification of all quality assurance products and interface with customers to make site ‘Training-Ready’.
  • Provide remote or on-site support for training engagements.
  • Create detailed instructions and diagrams that address problem-resolution or how-to scenarios.
  • Reviews SO’s Knowledge Base for accuracy and post new and relevant articles.
  • Assist with customer database (MS SQL) implementation, configuration, and migration.
  • Provide internal point of escalation for Technical Support Specialist and follow up with each customer support case promptly until a reasonable solution is provided.
  • Provide suggestions for process and product improvement to maintain customer satisfaction.
  • Attend conferences and trade shows as needed.
  • Perform other related duties as assigned or requested occasionally.

Specialized Requirements:

  • BA, BS in Computer Science, or related field desired.
  • Technical, professional certifications (A+, Network +, Project +, Cloud, MCSE, MCSA, CCNA).
  • AWS (Cloud) and IIS experience are a plus.
  • IT experience in healthcare environment desired.
  • Able to edit XML Files using a text editor.

Strong IT/Technical background that covers a wide breadth of disciplines such as, but not limited to advanced computer hardware and software:

  • Server Configuration and provisioning (2012 and greater).
  • Networking (WAN/LAN), Firewalls, routing and trace route skills.
  • Site-to-Site Virtual Private Network implementation.
  • Proxy Servers and SSL security certificates.
  • Trouble-shooting Web Applications, IIS, Web Servers.
  • Medium to advanced skills with virtualized environments, such as VMware, Hyper-V.
  • Medium to advanced skills with Virtual Cloud servers and services such as MS Azure and AWS Configure RAID.
  • Produce and interpret MSINFO32.

Database experience: MS SQL Server 2014 and greater (Express and Standard):

  • Installation and configuration.
  • Query execution and compilation.
  • Backup/restore procedures.
  • Account creation and management including security.
  • Self-motivated, organized and detail oriented, and possess strong time management skills. Able to manage many work streams simultaneously.
  • Willingness to travel.
  • Driver’s License and Passport required.
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