Effectively deliver onsite and remote educational training on the use of products.
Complete all pre-work and effectively communicate the training plan to the customer.
Assist in the development of training materials including but not limited to PowerPoint presentation, syllabus, and user documentation/instructions.
Interface with customers to resolve cases and assist in troubleshooting escalated issues in a timely manner.
Identify customer needs and determines internal resources needed for resolution.
Create Knowledge base articles on processes and troubleshooting steps to help the team if similar issues are encountered in the field.
Follow up with customers to assist with the clinical implementation of the products.
Attend conferences and trade shows as needed.
Document promptly all the activities related to each field service task in CRM (SalesForce), including but not limited to emails, phone calls, signed acceptance installation and/or training form by the customer
Perform other related duties as assigned or requested occasionally
BA, BS in Physics or Engineering required.
Masters in Physics or related field preferred.
Technical training/education/support experience in a professional or academic environment is desired
1 to 5+ years of experience in related field required.
Excellent written and verbal communication skills.
Strong presentation skills, ability to communicate effectively to a group via phone/face-to-face.
Strong technical aptitude, experience of web-based applications, comfortable with learning new technologies and industry standards.
Strong analytical, math, physics skills, including data collection, problem-solving, and the ability to resolve complex technical issues independently.
Self-motivated, organized and detail-oriented, and possess strong time management skills. Able to manage many work streams simultaneously.
Willingness to travel.
Driver’s License and Passport required.